Helpdesk

Support tickets, not a shared inbox.

A place to take, track, and close customer support tickets. Group work by team, move each ticket through the stages you set, sort by category and tag, and let clients open and follow their own tickets from your portal. Activate it from the Apps page like any other app.

See Helpdesk live — book a walkthrough Read the guide

Included with every workspace · no per-app pricing

Included in every plan
Replaces 3 separate tools
Shares one workspace & database
Step-by-step guide included

Replaces tools like

ZendeskFreshdeskHelp Scout

Tickets on a board you control

Group tickets by team, move each through the stages you set, and sort by category and tag so the queue stays workable.

Access that fits the role

Give a person their own tickets, their team's, or the whole queue, up to a manager who also sees reporting.

Clients open their own tickets

Customers file and follow tickets from your portal, so requests stop living in an email inbox.

How it works

The day-to-day flow

What using Helpdesk actually looks like, in 3 steps.

Set up a team, its stages, and the categories and tags you sort by.

Work tickets from My Tickets or the full queue; move each through the stages as it progresses.

Let clients open and track tickets from your portal, and watch volume on the dashboard and reporting.

Step-by-step guide: Helpdesk

Who it’s for

Built for the people who run operations

Ops managers

Projects, stock, and purchasing share one source of truth.

Warehouse & logistics

Real-time quantities across every location.

Production planners

From order to build to ship without re-keying.

One workspace

Helpdesk doesn’t work alone

Every app draws on the same data layer — so Helpdesk already knows your people, files, and history. No exports, no integrations, no duplicate records.

Helpdesk draws on

Contacts Team & rights

Helpdesk

…and feeds back

Ticket history on the record Client portal tickets

Same database, same records — nothing exported, nothing re-entered. What Helpdesk writes, every other app can read the moment it lands.

Questions

Helpdesk, answered

Is Helpdesk included, or does it cost extra?

Included. Every app is part of the flat license — one monthly price, up to 12 people, no per-app charges and nothing to unlock. See pricing.

What does Helpdesk replace?

The job you’d otherwise pay tools like Zendesk, Freshdesk, Help Scout for — except it lives inside the same workspace as the rest of your apps, sharing one set of contacts, files, and history instead of another separate subscription.

Is my data mine?

Yes. Your workspace runs on its own isolated database — not shared tenancy — and you can export your data at any time. More in Security & data.

Does Helpdesk work on mobile?

Yes. The whole workspace is responsive and installs to your home screen as an app on iPhone and Android. See Use it on your phone.

How quickly can we start using it?

Your workspace is provisioned in about two minutes once your license starts, with the right apps already switched on. There’s a step-by-step Helpdesk guide to get going.

More Operations