Wiki

Wiki is your shared knowledge base — the place to write down how your company does things so everyone can find it.

What you can do

• Write articles. A rich editor for guides, policies, and notes.
• Organize. Group articles into categories and nest them so the structure matches how you think.
• Keep history. Articles track versions, so you can see what changed.
• Link to work. Reference articles from records and share them with your team.

Configuration

Set up your top-level categories and who can edit versus read. Decide which articles are internal and which can be shared more widely.

Related

• Share files alongside knowledge in Documents.
• Customer-facing help can pair with Chat.