Email & deliverability
Mail from your own domain lands in inboxes when the receiving side can tell it's really you sending. That proof comes from a few small DNS records on your domain. We give you those records to add at your DNS provider (or you add SPF, DKIM, and DMARC yourself), and once your domain is verified, your mail is trusted. Bounces and spam complaints are handled for you: bad addresses are set aside so you don't keep mailing them. Your day-to-day mail lives in the Mail app.
Looking for your inbox?
To read and write mail, see the Mail app. This page is about getting your mail delivered and understanding replies and bounces.
Why send from your own domain
Sending as you@example.com looks right to your customers and, once verified,
looks right to the systems that decide whether mail reaches the inbox. Each
workspace sends from its own verified domain, so your mail is trusted on its own
merits and never mixed up with anyone else's.
The records that prove you can send
Three DNS records tell receiving mail systems that your domain really authorized the message. Together they are what move your mail from the spam folder to the inbox.
| Record | What it proves |
|---|---|
| SPF | Which servers are allowed to send as your domain |
| DKIM | That the message wasn't tampered with in transit, signed as your domain |
| DMARC | What a receiver should do with mail that fails the checks above |
Two things to know:
- A domain may have only one SPF record. If your domain already has one, the new sending permission is merged into it. A second SPF record makes both invalid, so add to the existing one rather than creating another.
- Adding mail records won't affect your website. These records live in a different part of your DNS than the ones that serve your site, so adding them can't take your website down.
What happens to bounces and complaints
When a message bounces or a recipient marks it as spam, that address is recorded and skipped on your next sends. You don't keep hammering an address that already failed, which protects your sending reputation. The same block carries over to Email Marketing, so campaigns skip those addresses too. You don't maintain this list by hand.
Warm up a new domain
A brand-new sending domain has no reputation yet. Ramp your volume up gradually so your mail lands in inboxes rather than spam.
Where your daily mail lives
Reading, writing, and organizing mail all happen in the
Mail app, on an address at your own domain like
you@example.com. Personal and shared team inboxes both live there. Setting up
mailboxes and verifying your sending domain is covered in
Mail administration & deliverability.
How to set up sending from your domain
- Tell us the domain you want to send from, for example
example.com. - Add the mail records we send you at your DNS provider, or add SPF, DKIM, and DMARC yourself. Merge the SPF permission into any record you already have.
- We verify the domain. Once it's verified, your mail sends as your domain and is trusted by receiving inboxes.
Related
- Mail administration & deliverability for mailboxes, verifying a domain, and the suppression list.
- The Mail app for day-to-day email, and Email Marketing for campaigns.
- Use your own domain and Move to a new domain.
Last reviewed: 2026-07-21
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