Mail

Mail is real email built into your workspace. You read, write, and organize messages at an address on your own domain, such as you@yourcompany.com, without leaving the platform. It comes with every workspace: open Mail from the app grid, or click the envelope in the top bar, which counts the unread messages in your Inbox. New mail arrives in real time, with a pop up, an optional chime and, once you allow it, a desktop or phone alert. See Mail settings.

The layout is three panes: folders and labels on the left, the message list in the middle, and the reading pane on the right. On a phone or a narrow window you see one pane at a time, and the folders open from a menu button. See Read, search & organize. Recent changes to Mail are listed in What's new.

What you can do

• Work a full inbox. Threaded conversations, the standard folders, stars, labels you can rename and recolor, bulk actions, and an Undo after you archive, trash or move. See Read, search & organize.
• Find anything. Search with operators: from:, to:, subject:, has:attachment, is:unread, and more. One click widens a search from the open folder to every folder of that mailbox except Trash, Spam and Drafts.
• Work from the keyboard. j and k move through the list, e archives, r replies, and Ctrl K (Command K on a Mac) opens a command menu that finds any folder, label or action. See Keyboard shortcuts & command menu.
• Write with a complete composer. Cc and Bcc, rich text, attachments up to 25 MB, reply-all, forward with the original quoted, and drafts that autosave. See Compose & send.
• Let rules sort it for you. Move mail into a folder, label it, star it or mark it read as it arrives, and set an auto reply for when you are away. See Rules & auto reply.
• Keep unwanted senders out. Click a sender's name, then Block sender. Their mail goes to Spam instead of your Inbox, and you can unblock them at any time. See Read, search & organize.
• See who is writing. A sender shows as letters, a contact's photo or the company's logo, and Sent and Drafts show the person you wrote to. See Sender logos.
• Answer as a team. Shared mailboxes like support@ that many people read and reply from. See Shared team inboxes.
• Take your mail with you. Download any folder as an mbox file, or import .eml and .mbox files from another app. See Import & export your mail.
• Bring your old mail over. Copy the mail you already have at Gmail, Yahoo, iCloud, Fastmail or another provider into a mailbox, once. See Import mail from another account.
• Use your own mail app. Read and send a mailbox in Apple Mail, Outlook, Thunderbird or the Gmail app, with a separate password for each device that can open one, several or all of your mailboxes. See Connect a mail app.
• Get straight answers on delivery. A message either queues for delivery or you see the specific reason it did not go. Sent messages carry a status chip.
• Send as your company. Once your domain is verified, mail goes out as you@yourcompany.com. See Mail administration & deliverability.

Read your first message

1. Open Mail from the app grid.
2. Click a message in the list. It opens in the reading pane and is marked read. A conversation opens as a stack of cards, newest expanded.
3. Use the icons above the message to Reply, Reply all, or Forward.

If Mail shows "No mailbox yet", an administrator creates your mail identity in Settings → Mail. See Mail administration & deliverability.

Safer by default

Message bodies render inside a sandbox, so a script inside an email never runs in your workspace. Images load automatically so mail looks right. You can turn remote images off under Settings → Reading when you would rather not fetch the tracking pixels some senders hide in them. The reader then holds them back until you click Show images on a message you trust. Pictures embedded in a message always display.

Your mail settings

Click Settings at the bottom of the Mail sidebar. Mail keeps its own settings, so you set them where you read your mail instead of hunting through a separate admin screen. The tabs cover your profile, signature, reading, notifications, composing, keyboard, appearance, mailboxes, blocked senders, rules, auto reply, import and export, importing from another account, and connecting a mail app. Mail administrators also see a read-only table of who can do what. Each tab has its own link, and most changes save the moment you make them.

Some settings follow you to every device, such as your signature choices and undo send. Others stay in the browser where you set them, such as list density and single key shortcuts. The table in Mail settings says which is which.

Mail, Email Marketing, or Chat?

Related

• Read, search & organize
• Compose & send
• Keyboard shortcuts & command menu
• Rules & auto reply
• Mail settings
• Import & export your mail
• Import mail from another account
• Connect a mail app
• Sender logos
• Shared team inboxes
• Mail administration & deliverability
• Notifications
• What's new
• Campaigns and mailing lists live in Email Marketing.