Mail is real email built into your workspace. You read, write, and organize messages at an address on your own domain — you@yourcompany.com — without leaving the platform. It comes with every workspace: open Mail from the app grid, or click the envelope in the top bar, which shows a live unread count. New mail arrives in real time, with a notification and an optional chime.
The layout is three panes: folders and labels on the left, the message list in the middle, and the reading pane on the right. On a phone, the panes stack into one.
What you can do
- Work a full inbox. Threaded conversations, the standard folders, stars, labels, and bulk actions. See Read, search & organize.
- Find anything. Search with operators:
from:,to:,subject:,has:attachment,is:unread, and more. - Write with a complete composer. Cc and Bcc, rich text, attachments up to 25 MB, reply-all, forward with the original quoted, and drafts that autosave. See Compose & send.
- Answer as a team. Shared mailboxes like support@ that many people read and reply from. See Shared team inboxes.
- Get straight answers on delivery. A message either queues for delivery or you see the specific reason it did not go. Sent messages carry a status chip.
- Send as your company. Once your domain is verified, mail goes out as you@yourcompany.com. See Mail administration & deliverability.
Read your first message
- Open Mail from the app grid.
- Click a message in the list. It opens in the reading pane and is marked read. A conversation opens as a stack of cards, newest expanded.
- Use the icons above the message to Reply, Reply all, or Forward.
If Mail shows "No mailbox yet", an administrator creates your mail identity in Settings → Mail — see Mail administration & deliverability.
Safer by default
Message bodies render inside a sandbox, so a script inside an email never runs in your workspace. Remote images are blocked by default — the reading pane says "Remote images are blocked to protect your privacy." and you click Show images per message when you trust the sender. Pictures embedded in a message still display; nothing is fetched from outside servers until you ask.
Mail, Email Marketing, or Chat?
| You want to | Use |
|---|---|
| Write to one person, or work an email thread | |
| Send a campaign to a list and measure opens and clicks | Email Marketing |
| Talk with your own team | Chat |
Sending from your own domain is a guided setup
Your workspace sends only from verified domains. We connect your domain with you — ask us, publish the short list of DNS records we provide, and sending switches on once the domain verifies. Details in Mail administration & deliverability.
Related
- Read, search & organize
- Compose & send
- Shared team inboxes
- Mail administration & deliverability
- Campaigns and mailing lists live in Email Marketing.
Last reviewed: 2026-07-19
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