Write articles

You write Wiki articles in a rich editor and file them under categories so people find answers fast. Every save is kept as a version you can name, compare, and print. This page covers writing an article, building the category tree, and working with version history.

Write an article

1. Open Wiki.
2. Click New.
3. Give the article a title, then write in the editor. It formats as you type: headings, lists, tables, links, and images. Paste content and it keeps its structure.
4. Set the article's Category to file it in the tree.
5. Save. The article is ready to read.

Build the category tree

Categories are how the wiki is organized. A category holds a set of articles on one subject, such as onboarding or your sales process. Nest a category inside another category to break a big subject into smaller ones, and the branching builds the tree your team browses from the top down.

An article always lives inside a category. Articles do not nest under other articles, so the structure comes from your categories, not from stacking one article under another.

Start from a template

A category can carry a template, a starting layout for every new article filed under it. Set the template once on the category, and each new article there opens pre-filled with it, so every runbook or policy follows the same shape.

Track versions

Every save records a version. Open an article's Page History to see each version with its author and date. Name a version and add a short summary as you save, so the history reads like a changelog instead of a list of timestamps.

To see what changed between two points:

1. Open the article and go to Page History.
2. Select one version, or two.
3. Open the diff. Added and removed text is highlighted, so you read the change line by line.

There is no one-click restore. To bring back earlier wording, open the older version, copy the part you want, and paste it into the current article. Saving that adds a new version and keeps the history intact.

Print an article

Print any article to PDF with the article's print action. The PDF carries the title and content, ready to share or file with a record.

Related

• Wiki overview
• Organize & access