Call recording & transcripts

Video calls work without recording. See Meetings for how to schedule and join one. This page is for administrators and staff who want to know what the recording setting is and what to check before it is ever used.

Where it stands

• Recording is a staff option. It is not part of joining a call, and a guest who joins from an emailed link cannot record.
• The setting is in Settings → Call Recording. Leave Enable call recording off.
• While it is off, the recording options are hidden: Record this meeting on the event, Record meetings on an appointment type, and the Recordings list in Calendar.
• Transcription is not available.

Before it is ever switched on (administrator)

Recording is off by default. An administrator enables it once for the whole workspace, and only the Call Recording roles can see recordings.

1. Go to Settings → Call Recording.
2. Turn on Enable call recording.
3. Set Retention (days) to delete recordings automatically after that many days. Leave it at 0 to keep recordings until you delete them yourself.
4. Set a Transcription service URL only if your workspace runs one. Without it, recordings are stored without a transcript.
5. Save.

Once it is on, the Recordings list appears in Calendar for people who hold the Call Recording role, and Record this meeting appears on the event form.

Who can see recordings

The Recordings list and the recordings themselves are limited to the Call Recording roles:

• User: read recordings.
• Administrator: manage recordings and the recording settings.

An administrator assigns these in Settings → Users.

Transcripts

Transcription is not part of every workspace. Set a Transcription service URL only if your workspace runs one. Without a transcription service, recordings are kept without a transcript. Ask us if you want one set up.

Related

• Meetings
• Calendar