Registration & check-in

Registration on your events is a free RSVP. Ticket types group attendees — "General" and "VIP", "Early bird" and "Regular" — with seat caps and open and close windows. Where you have Sales in your workspace, a ticket type can also carry a price and take payment at registration. Each sign-up creates an attendee record and is confirmed automatically; on event day the registration desk marks who attended. If you charge for attendance, bill registrants through Invoicing as a separate step.

Create ticket types

Each event can offer more than one ticket type.

1. Open the event and add a ticket type for each group, such as "General" or "VIP".
2. Cap the quantity to limit how many of that type can register.
3. Set an open and close date so the type starts and stops on schedule — an early-bird type that closes a month out next to a regular type that stays open.

Ticket types are categories, not prices. Use them to segment attendees and control capacity.

Limit seats

Besides per-type caps, the event itself can cap total attendance. The limit is enforced only when you switch on the registration limit on the event. The available and taken counts come from confirmed and attended registrations, and cancelling a registration frees its seat.

Ask registration questions

Add custom questions to the registration form — dietary needs, company, session preferences. Questions can be asked once per registration or once per attendee, and the answers are stored on each attendee record.

Take registrations

Attendees sign up from the event's public page, which needs the website events feature — see Publish your event site. A visitor picks a ticket type, fills in their details, and registers. Your team can also add attendees directly on the event.

Every new registration is confirmed automatically; there is no approval step. The confirmation message goes out on the schedule set in Reminders & follow-up.

Check attendees in

Run the registration desk on a phone or tablet at the door.

1. Open the registration desk on event day.
2. Scan the code on an attendee's ticket, or search by name.
3. Mark them present. The attendee's status changes to attended, and the checked-in count updates as people arrive.

An attended registration counts toward the seat totals the same way a confirmed one does.

Report on registrations and attendance

The event reports show who registered, who showed up, and how each ticket type filled. Compare registrations against attendance to see your no-show rate, then follow up with attendees through Email Marketing or let lead rules feed CRM — see Reminders & follow-up.

Related

• Events
• Create an event
• Reminders & follow-up
• Publish your event site
• Email Marketing